Progressive Web Apps

Website that acts and feels like a mobile app

Better "feel" on mobile devices than "regular" websites

Takes advantage of website support (plugins, ease of deployment/maintenance) that apps lack

More easily discoverable (search engines) than apps (app stores)

Examples: Twitter, Code.NASA.gov

Development of PWAs in 2005, but limitations made them
less successful than native applications

Mid-2010s, with enhancements with responsive web tools
(HTML5, CSS3, JavaScript) became much more successful

Chatbots

Rising use in a customer service

Largely available through Facebook Messenger

Example of growing AI development

Cuts down on "live" customer service

Available 24/7

Immediate responses

Examples: Sephora (beauty retailer) (customer ordering), Allstate (agent/customer inquires), Woebot(CBT chatbot)

Began with ELIZA in 1966 - simulated psychotherapist chatbot
created by Joseph Weizenbaum at MIT Artificial Intelligence Laboratory

ELIZA created to show superficiality of communication between man and machine;
Weizenbaum surprised at users' attribution of human feelings to ELIZA

Links!

PWA links:

Google Developers
Wikipedia
Dean Hume

Chatbot Links:

Chatbot Magazine
Business Insider
Fullerton.edu (Javascript ELIZA)